By using the services provided by ENVA IT, you agree to be bound by the following terms and conditions. Please read them carefully before engaging our services.

1. Payment Terms
- A 50% deposit is required before work begins.
- The remaining 50% is due upon website completion, prior to launch.
- Monthly retainer fees are billed on the 1st of each month by Direct Debit or standing order.
- Late payments may incur an interest charge of 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
- We reserve the right to suspend services if invoices remain unpaid for more than 14 days.

2. Scope of Work
- Our standard website builds include up to 5 pages as detailed in the service description.
- Additional pages, e-commerce functionality, or custom features are quoted separately.
- Content (text and images) must be provided by the client within 7 days of payment.
- Delays caused by the client may affect the delivery timeline.
- Any work requested outside the original agreed scope will be quoted and agreed in writing before proceeding.

3. Revisions & Amendments
- Each website project includes up to 2 rounds of revisions after the initial draft is presented.
- Additional revision rounds will be charged at our standard hourly rate.
- Revision requests must be submitted in writing (email) and consolidated into a single, clear list per round.
- Revisions do not include changes to the agreed project scope, structure, or functionality.

4. Client Responsibilities
- The client must provide all required content (text, images, logos, branding guidelines) within the agreed timeframe.
- The client is responsible for the accuracy and legality of all content provided.
- The client must keep login credentials secure and notify us immediately of any suspected unauthorised access.
- The client must provide timely feedback during the development process to avoid delays.

5. Intellectual Property
- On full payment, the client owns the website content they provided.
- Website design, code, and structure remain the property of ENVA IT until full payment is received, at which point ownership transfers to the client.
- We retain the right to include the website in our portfolio unless the client requests otherwise in writing.
- Any third-party assets (stock images, fonts, plugins) remain subject to their respective licence terms.

6. Hosting & Uptime
- We aim for 99.9% uptime but cannot guarantee 100% availability.
- Planned maintenance will be notified 24 hours in advance where possible.
- We are not liable for data loss beyond what is covered by our daily backup policy.
- Backups are retained for 30 days. Restoration requests should be made as soon as possible after data loss is identified.

7. Acceptable Use
- Clients must not use our hosting services to store, distribute, or link to any content that is unlawful, defamatory, obscene, or infringes on the rights of others.
- Our services must not be used for sending unsolicited bulk email (spam) or hosting phishing pages.
- We reserve the right to suspend or terminate hosting services without notice if a breach of this policy is identified.

8. Third-Party Services
- We may use third-party tools and services (e.g., domain registrars, email providers, analytics platforms, payment processors) to deliver our services.
- We are not responsible for outages, changes in terms, or data handling practices of any third-party provider.
- Where possible, we will notify clients of any third-party changes that may affect their service.

9. Confidentiality
- Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement.
- This includes, but is not limited to, business plans, client lists, technical data, and login credentials.
- This obligation survives the termination of the agreement.

10. Cancellation
- Monthly support plans can be cancelled with 30 days' written notice.
- Website build deposits are non-refundable once design work has commenced.
- If we cancel a project due to client non-response (>14 days), the deposit is forfeited.
- Upon cancellation of hosting, website files will be retained for 30 days before permanent deletion unless alternative arrangements are made.

11. Limitation of Liability
Our total liability to any client shall not exceed the total fees paid in the preceding 12 months. We are not liable for indirect or consequential losses including loss of business, revenue, or data. Clients are responsible for providing accurate information and ensuring all content provided does not infringe third-party rights.

12. Force Majeure
Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from circumstances beyond reasonable control, including but not limited to natural disasters, power outages, internet service disruptions, acts of government, pandemics, or cyber attacks.

13. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms
We reserve the right to update these terms at any time. Clients will be notified of material changes via email. Continued use of our services after changes are published constitutes acceptance of the revised terms.

If you have any questions about these terms, please contact us at hello@envait.co.uk.

Last updated: June 2026